The Elje rules

The rules

• Landed price or no price. Every price we publish is landed to an Australian site, or it is labelled as something else. We never show a bare factory price.
• Compliance before catalogue. A product goes on a shortlist only after its compliance is checked: WaterMark and WELS, slip ratings, glass, electrical, timber, biosecurity, and no asbestos or engineered stone.
• Every fee printed, both sides. Every quote shows what you pay Elje and what the factory pays Elje.
• No paid ranking. Factories pay to be audited and eligible, never to rank higher. The scorecard alone orders them.
• Factory names only at introduction. Until you choose to be introduced, factories appear by code.
• No customer list for sale. Your details go to a factory or partner only as an introduction you agreed to.
• Inspection on every order. Assured is on by default. If you decline it, you sign that inspection is yours to arrange, and we still tell you to have one.
• We never hold your money, own the goods or hold stock. A licensed escrow partner holds the balance.
• We tell you when local is better. If a like-for-like local quote beats the landed price, we say buy local.
• We never call ourselves independent. Factories pay us, and we say so.

If we break one

Tell us at hello@elje.au with the quote or page. A founder answers it, and the fix is published here.